Our Centre Policies

Late Payment Policy

Late Payment Fees

We have a 'Late Payment Fees' policy in place for overdue invoices. These fees are aligned with the candidate assessment completion progress and the payment plan selected by the customer at the time of making the booking.

The decision was made following an excessive number of unagreed delayed payments which have had an impact on our business, as well as admin resources in an endeavour to chase late payments.

Going forward, Up Level is going to apply an admin fee (a.k.a. chasing fee) £65 + VAT per calendar month on each unsettled invoice overdue by more than 30 days from the due date (stated on the invoice).

Any Late Payment Fee will be added directly to your account, in addition to our assessment fee and any other selected packages. This fee will be updated on the existing (unsettled) invoice, which will then be re-sent to your registered email address.

Please note: Up Level will only release candidate certificates once all outstanding invoices, including any Late Payment Fees, have been settled.

Thank you for your understanding and cooperation.

I have unsettled invoices with Up Level Ltd, what should I do?

If you have outstanding invoices with Up Level Ltd, please contact our admin team. Together, we can discuss and decide on the best course of action. Remember, the Late Payment Fee can be avoided—open communication and adherence to our agreed-upon plan is key.

Contact details:

For any inquiries or clarifications, please reach out to us. We're here to help.

  • 0333 050 9007
  • info@nvqlevel.com
  • Up Level, Vision, Saxon House, 27 Duke Street, Chelmsford, CM1 1HT