Up Level Ltd NVQ Assessments

Support Policy

Policy Statement

It is the aim of Up Level Ltd to provide access to this policy to all candidates during their assessment. Support for candidates can be provided and reasonable adjustments made to encourage and enable all candidates to progress towards the successful achievement of their goal.


First point of contact

If you would like any help with any part of the assessment process, the first point of contact should be either Up Level administrator or your assessor (you will receive your assessor’s contact number once you have enrolled for the course with Up Level Ltd).

Office number: 0333 050 9007

Once you are registered with our centre, your assessor must keep in touch with you on a regular basis (a minimum once every 3 months) to check up on your circumstances and help you in any way possible to continue with your assessment progress.


Support provided

This support can be in the form of:


Information and Guidance

Free information and guidance is available to potential and existing candidates regarding learning opportunities, choices and support via:


Assistance and Support

For all candidates requiring assistance and support, we can provide you with the following:


Financial assistance

Up Level will strive to support individuals/companies by providing flexible payment plans2 to those who sought to acquire their qualification with the help of our centre.

The standard options available on our website are 1, 2 or 3 payment instalments. This however can be looked at on an individual requirement basis as we understand that difficulties with funds can occur. Please contact the admin team for assistance in this case.

The total fee of the assessment (including any additional packages) will be split into equal parts depending on the selected number of payment instalments by individual/company applying for the assessment course.

Up Level will seek the registration and enrolment fee before making arrangements for the assessment course. This is for our assurance the individual/company applying for the assessment course is fully committed/motivated to come into a business relationship with ourselves both financially and morally.

After receiving the first payment from an individual/company, Up Level comes into an agreement to conduct and carry out your assessment course as described in our Fair Assessment Policy3.

Up Level does not have set dates/deadlines for subsequent payments as we charge our fees based on the assessment progress made (e.g. if you select 3 payment instalments, we'll seek the 2nd payment when circa 50% of the assessment has been completed). Likewise, when 100% of the assessment portfolio is completed, Up Level will seek the 3rd (final) payment.

Up Level will release the certificate upon receiving the final payment from an individual/company.




1 No Homework option. With this option, your assessor will do significant legwork for you by filling out the paperwork (questionnaire pages) on your behalf. Your assessor will carry out a voice-recorded discussion at your workplace and ask clear and simplified questions verbally. We will then use your verbal response to fill out all the answers (knowledge assessment criteria documentation) on your behalf. Package is subject to extra fee.

2 All payment plans are interest-free.

3 Available upon request